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SIRWA Response to COVID-19

Tuesday, March 17, 2020 Update

Water supply is critically important to the public health of our community at all times, and Southern Iowa Rural Water association (SIRWA) recognizes our role in our region has grown even more critical in recent weeks.

  • Effective immediately, in the interest of protection of our SIRWA Staff, the SIRWA office will be closed to walk-in traffic. If you stop by to make a payment during office hours and you don’t know the amount, please call the office at 641-782-5744 and we will gladly give you the correct amount. There is a separate container attached to the drop box containing envelopes for your convenience.
  • At this time all other business procedures will remain in place. We will continue to monitor the situation & will update our customers if necessary.

Customer Service/Payment Alternative Options

  • Phone: Please call (641) 782-5744, and a Customer Service Representative is available to assist you Monday-Friday from 8:00 am to 4:00 pm. Until further notice, we will be waiving the $4 phone fee.
  • Online Account: Login to online account to pay by credit card or access account details.
  • Drop Box: Place bill stub and payment in the payment drop box located at the SIRWA Office next to the flagpole.
  • Mail: Mail bill stub and payment to PO Box 407, Creston, Iowa, 50801-407.

Important Information about Coronavirus and Drinking Water

Is drinking tap water safe?

SIRWA’s finished drinking water remains safe. The COVID-19 virus has not been detected in drinking water.  The treatment plant’s multiple-barrier approach and traditional disinfection methods used to meet U.S. Environment Protection Agency's (EPA) drinking water regulations include treatment to remove or kill pathogens, including viruses.

EPA recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated the “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” Additionally, according to the Centers for Disease Control (CDC), COVID-19 is mainly thought to spread between people who are in close contact with one another. Read more from the CDC about transmission of COVID-19.

Do I need to boil my drinking water?

Boiling your water is not required as a precaution against COVID-19.

Do I need to buy bottled water or store drinking water?

EPA recommends that citizens continue to use and drink tap water as usual. At this time, there are no indications that COVID-19 is in the drinking water supply or will affect the reliable supply of water.

Is tap water safe to use for hand washing?

EPA recommends that Americans continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. Read CDC’s handwashing guidance.

March 16, 2020 Update

The worldwide spread of the coronavirus is raising public health concerns across the country, including here in Southwest Iowa.  Water supply is critically important to the public health of any community, especially under circumstances such as these.  Recognizing this, SIRWA is carefully planning to ensure we can continue to provide safe, clean water.

We are in regular contact with local public health officials and are following their recommendations.  We are also monitoring and following recommendations from national organizations including the American Water Works Association and the Centers for Disease Control and Prevention.

As this situation evolves, we will provide updates here on our website.  Customers are encouraged to check back from time to time.

As a reminder to everyone, practice everyday preventive actions to lessen the spread of viruses:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Cover your mouth with your upper arm or a tissue when coughing or sneezing.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • If you are sick, do not go to work or school.
  • Avoid close contact with people who are sick.
  • Clean and disinfect frequently touched objects and surfaces.